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Happy customers!

Repair & Warranty

Although we do everything we can to prevent it, it could, of course, happen that a mistake is made during shipment or that a product is damaged upon receipt. Every order you place with us comes with a one-year warranty on RHR Quality products. This is based on manufacturing defects, not counting in excesses. Are you not satisfied with the product? Please get in touch with us. We will find a solution together.

How do I submit a warranty/repair request?

You will receive a response within 24 hours on business days, but no later than 48 hours.

Send us an email where you briefly explain what is not to your satisfaction. Be sure to include pictures (min: one | max: three will do!) in your email so that we can immediately see what went wrong.

Follow the step-by-step instructions below, and we will deal with it as soon as possible:

  1. Send an email to hello@rhrpets.com.
  2. Add your order number to the subject section of your email (start with #ORDEU....).
  3. Briefly explain the problem or what you would like to receive advice about.
  4. Add one to maximum three photo's on which the problem is clearly visible.
  5. Kind regards :)

We will do our utmost to process your request as quickly as possible. On business days, you will receive a response within 24 hours, but no later than 48 hours. In the event of excesses, we may need to take physical possession of your product in order to investigate. Should that be the case, we will provide you with a returns label so that you can return the product free of charge. Be sure to include the returns form with the package(s). We will respond within 21 days and will be happy to discuss the next step with you.

More questions?
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Let customers speak for us

from 3684 reviews
Cat Climbing Wall - Luxury Cat Wall Bed (Grey)
Cat wall bed

Excellent packaging and quality in everything. For sure better than my sofa

Elias B.
Cat Climbing Wall - Luxury Cat Wall Bed (Grey)
Cat House Villa de Luxe for Outside and Inside (White)
Super Haus für große Katzen

Meine Katzen lieben die Villa

Ivonne Kobialka
Cat House Villa de Luxe for Outside and Inside (White)
Cat Tree Kilimandjaro de Luxe Blackline Plus (Dark Grey)
Amazing tree

This tree have beaten all my expectations. Very strong, good quality product. Will last forever. Our 3 cats absolutely love it.

Aleks
Cat Tree Kilimandjaro de Luxe Blackline Plus (Dark Grey)
Cat Tree Corner Coon (Cream)
Love it

I absolutely love this cat tree.
Worth the money.
Fits nicely in our small corner.
Our Tobii (maine coon) and Flora (mixed) loves it.
Finally scratcher that is big enough for maine coon.
I am wondering... Can you upgrade it with extra parts buy?

Manca
Cat Tree Corner Coon (Cream)
Cat Tree Devon Rex (Light Grey)
Great product and excellent service!

The tree is very robust, easy to assemble.
My three-month-old boy is still getting used to it.
There was a small mess with the delivery, but it was resolved extremely quickly by RHR.
Therefore, I wholeheartedly recommend the product and RHR!

Bogdan Balasoiu
Cat Tree Devon Rex (Light Grey)
Large, Light Grey Lying Area Sleeper Round (for 12, 15 or 20 cm poles)

Large, Light Grey Lying Area Sleeper Round (for 12, 15 or 20 cm poles)

Jamo
Large, Light Grey Lying Area Sleeper Round (for 12, 15 or 20 cm poles)
Cat Tree Maine Coon Sleeper Blackline de Luxe (Dark Grey)
Amazing cat tree

Bought this one for my 2 fur babies, absolutely amazing tree - beautiful, very good quality, great for cat climbing and sleeping. Highly recommended.

Kristiana Berina
Cat Tree Maine Coon Sleeper Blackline de Luxe (Dark Grey)
Cat Tree Cat Paradise (Cream)
Wonderful

Excellent communication, fast delivery, cat tree is easy to assemble with written instructions. The cats are overjoyed and I am with them. The name fits her perfectly

Maine Coon Stars Cattery Croatia
Cat Tree Cat Paradise (Cream)
Cat Tree Cat Paradise (Light Grey)
Wonderful

Excellent communication, fast delivery, cat tree is easy to assemble with written instructions. The cats are overjoyed and I am with them. The name fits her perfectly

Maine Coon Stars Cattery Croatia
Cat Tree Cat Paradise (Light Grey)
Cat Tree Corner Coon (Cream)

Cat Tree Corner Coon (Cream)

Duša Mrak
Cat Tree Corner Coon (Cream)
Cat Tree Devon Rex (Dark Grey)
Happy

Thank you so much,my cat is very happy ♥️

Яна Чокоева
Cat Tree Devon Rex (Dark Grey)
Scratching Barrel Coony Lounge (Light Grey)
Super

You know you'll be right if you get cat towers, scratchers, posts, etc from here, RHR. They are big, spacious, very sturdy, super well made and very good looking. They are top class. Haven't found any better than them yet.
Second time i buy an RHR cat tower and I am more than happy.
Regarding this Barrel, it came in a single piece inside a big box, I didn't have to assembly a thing, just out the box and ready to use and enjoy. So my cats got 2 big toys in one, the big barrel plus the big box!

Eric L.
Scratching Barrel Coony Lounge (Light Grey)
Cat Tree Maine Coon Sleeper Plus (Cream)

So happy with the both rhr ! Thank you guys ✨ Tim &Tom

Valentina Voronova
Cat Tree Maine Coon Sleeper Plus (Cream)
Cat Tree Maine Coon Tower (Light Grey)
Excelent

All of my adults and kittens love this tree with additional nest🤩

MiracleCoon Maine Coon Cattery Ireland
Cat Tree Maine Coon Tower (Light Grey)
Cat Tree Cat Penthouse (Light Grey)
We love itt

It is a very sturdy and quality cat tree and i have two large maine coons :) They jump, they play and the tree doesn’t budge. It’s also very simple to assemble and i definitely recommend.

Tjaša Klobučar
Cat Tree Cat Penthouse (Light Grey)